How Service Management Framework reduces Operation Errors ?

Operation error occurs when most enterprise workforce is not managed efficiently, Over performance and under performance are very common to Enterprise where Service Management Framework is missing. As technology evolves across industries, human errors become more noticeable everywhere. A good number of industrial failures and defects have their roots in human errors or due to missing of service management platform.

For an effective correlation between process and platform, it is important to bring a balance between them, reduce operation errors, and accelerate the productivity of workforce without being over-dependent on them. In industries such as manufacturing, utility, telecommunication and health, many process-related activities require an extremely effective relationship between process and platforms. While platform take many jobs forward with speed, accuracy and time saving advantages, process beings are responsible for effective growth strategy.

Many process-oriented tasks and their operational efficiencies depend on data entered into the ERP systems. A slight keystroke error done by a human could not just make things confusing; but also leaves an unfair impression on customers. A field service management software can close the gap between field staff, back office and administrators – and information entered into the ERP is thoroughly checked, filtered and processed in each important stage of a service development by genuine people. This means fewer errors, controlled use of information, and transparent workflow leading to better quality customer service and healthy professional engagement for all stakeholders.

Field service management software promotes the culture of eco-friendly living. It makes a work process entirely digital, by equipping on-field staff with hand-held Internet-enabled devices and thus it limits our dependency on paper-based work system for multiple order generation, tracking, invoicing and management. Well, when a work process is computerized and content can be digitally accessed, there’s no need to rely on a traditional and outdated hand-written paper-based model, and this means reduced human errors.

Using IIOT, field service software could easily inform manufacturers about an existing issue- much before on-field technicians come to the service site. The GPS feature can route technicians to the nearest warehouse where the part is available, and the staff can bring it along (the exact part) to the site. While this highlights the technological benefit of the software, it also leaves a positive impact by reducing the scope of human errors. A staff with relatively less knowledge might not understand the exact issue the customer is facing over conventional means of communication such as telephone and would bring wrong part to the site. This, for a company, means wastage of time, effort and money. Leave alone customer impression.

With a field service management system’s real-time workforce tracking, managers can track the status of vehicles taken by on-field staff. This means an increased level of accountability for staff and monitoring responsibilities for managers. This encourages staff to not waste time or spend time unprofessionally and/or unethically and they can positively divert the core attention in accomplishing the tasks assigned with precision. So, the scope of intended human ignorance minimizes. Again, a software can track at what speed a certain vehicle is being driven by staff and thereon alert the driver to reduce the speed to avoid an accident or untoward incident. So, the provision of human errors is again controlled.