The FSM tool goes beyond what a generic ticket management tool can achieve. It supports modules for resource scheduling, appointment booking, inventory/ logistics management, expense recording, order management and many more. It also has a seamless integration with various external ticketing, ERP and CRM systems.FEATURES & BENEFITS
* Centralized or decentralized service request and call management.
* 360 Degree access to customer, site, installed equipment, contract and warranty information, optimizing the time between service request and job assignment.
* Generate work orders.
* Manage warranty and contract entitlements.
* Apply different billing rates for various types of work.
* Manage SLAs.
* Maintain hierarchical relationships among different customers and locations.
* Automate escalations and invoicing, thus optimizing the business process.
* Dynamic Best Fit scheduling – Automatically matches the work to best resource.
* Multi-Resource scheduling – assign multiple resources, tools and equipment to work assignment automated schedule optimizer.
* Integrate information about personnel qualifications, resource skills and certifications, attendance management, automatically matches experience to work assignments.
* Automate crews, shifts with calendars during resource allocation.
* Automate field time sheet capture for payroll.
* Generate individual performance scorecards and comparisons across workforce and peers.
* Track asset install location, utilization and actual productivity.
* Configuration attributes, performance meters.
* Automate maintenance work with usage & time based preventative maintenance engine.
* PM and safety checklists.
* Full repair history.
* Track service performance at the asset level – cost, revenue, time, parts history.
